How does RefundSentry calculate fraud scores?

RefundSentry evaluates behavioral, order, and return-history signals in real time to assign a risk score from 0 to 100. The goal is to help your team spot returns that deserve a closer look before you approve the refund.

Does RefundSentry store my customers' personal data?

No. RefundSentry is designed for Level 1 customer data handling. We store Shopify IDs and aggregate return data, not names, email addresses, phone numbers, or full street addresses.

Does RefundSentry replace my current returns app?

No. RefundSentry is designed as an add-on to your existing returns workflow. It works alongside Shopify Native returns and tools like Loop, AfterShip, and ReturnGO.

Can I adjust how scoring works for my store?

Yes. RefundSentry includes merchant-configurable scoring settings so you can tune thresholds and risk behavior to match your return policies.

Will this slow down my storefront or checkout?

No. RefundSentry operates asynchronously through Shopify webhooks after return activity happens, so it does not add weight to your storefront pages or checkout experience.

How much does RefundSentry cost?

RefundSentry currently offers a single Pro plan at $19/month for up to 10,000 returns per month. High-volume stores can contact us if they need more capacity.

How do I install RefundSentry?

Install RefundSentry from the Shopify App Store, then approve billing through Shopify to activate the Pro plan. Setup takes a few minutes and works with your current returns setup.

AI-Powered Return Fraud Prevention

Stop Return FraudBefore It Costs You

Spot risky returns before you refund. RefundSentry works alongside Shopify Native, Loop, and AfterShip, so you can protect margins without changing your returns workflow.

Level 1 Data Security

Real-time Scoring

Zero PII Stored

Works with your current setup

Install on Shopify See How It Works

Install in minutes • $19/month via Shopify billing • Cancel anytime

RefundSentry

Product Preview

Demo

Scored

Review

Blocked

Illustrative scoring workflow

Demo data

Works seamlessly alongside your existing stack

Shopify Native

Loop Returns

AfterShip

ReturnGO

Positioning

Not a returns platform replacement

RefundSentry is a fraud-risk layer for the returns workflow you already use.

Keep your returns workflow

Stay on Shopify Native, Loop, AfterShip, or ReturnGO.

Replace your returns platform

Keep current process intact

Add RefundSentry

Layer risk scoring onto the workflow your team already knows.

Return-risk scoring and customer tags

Migration project required

Get clearer review decisions

Review suspicious returns faster with more context and less guesswork.

Approve / review guidance

Manual export digging

See the full feature comparison

Simple Setup

Up and Running in 3 Steps

Understand where RefundSentry fits before you install. No rip-and-replace rollout.

Install from Shopify

Install RefundSentry from the Shopify App Store and connect it to the returns workflow you already use.

Setup in minutes

Score Returns Automatically

Incoming return activity is scored in real time so your team can spot risky behavior without digging through exports or order history.

Real-time scoring

Review With More Context

See risk signals in your dashboard, tag risky customers in Shopify, and keep your current review workflow in place.

Keep your workflow

Install on Shopify

Product Preview

What merchants actually see after install

These static previews mirror the real dashboard and settings surfaces in the app: return feed, coverage status, quota visibility, and notification controls.

Dashboard preview

Mirrors the embedded dashboard: return feed, risk badges, coverage banner, scoring quota, and flagged value at risk.

RefundSentry integration mode card showing partial coverage and unavailable signals.

Coverage visibility

Merchants can see whether they have full or partial signal coverage and which signals are unavailable.

RefundSentry settings showing notification channels and value threshold controls.

Settings preview

Based on the real settings UI for notification channels and scoring thresholds.

Static product previews based on the current embedded app dashboard and settings UI.

Privacy & Compatibility

Clear Setup, Low Data Risk, and No Workflow Rip-and-Replace

For a new app, trust starts with clarity: what gets installed, what data stays out of scope, and how RefundSentry fits into the tools you already use.

Level 1 Data Security

We store only customer IDs and aggregate statistics. Zero PII retention means zero risk of data breaches exposing sensitive customer information.

No names or emails storedNo addresses storedNo payment data

Privacy by Design

RefundSentry is designed to analyze return behavior without building customer profiles from personal data.

Minimal data collectionCustomer IDs onlyAggregate statistics

Real-Time Processing

Returns are analyzed during webhook processing so your team can see new risk signals as activity comes in.

Webhook-based scoringDashboard visibilityNo batch review queue

Works With Your Current Setup

RefundSentry is an add-on to your existing returns workflow, so you do not need to replace Shopify Native, Loop, AfterShip, or ReturnGO.

No migration requiredAdd-on to current stackShopify-native integrations

What You Get on Day One

Shopify Native

Works with your current flow

Webhook-based sync

Scores returns as events arrive

Customer tagging

Risk labels inside Shopify

Shopify billing

$19/month Pro plan

The Problem Is Growing

Return fraud is draining your profits

$103B

Lost to return fraud annually

15%

of returns are fraudulent

$30+

Processing cost per return

Source: National Retail Federation 2024 Return Fraud Report

Why Merchants Start With RefundSentry

A lower-friction way to add return risk visibility without rebuilding your operations.

Works With Your Current Stack

Keep Shopify Native, Loop, AfterShip, or ReturnGO in place. RefundSentry adds risk scoring and tags on top without a migration project.

Explainable Risk Scoring

Review behavioral, order, and reason-based signals together so your team can see why a return needs a closer look.

Flat Launch Pricing

One $19/month plan covers up to 10,000 returns each month, with support for higher-volume stores when you need it.

Manual Review vs. Guided Review

See How Review Gets Faster

Replace scattered exports and guesswork with a clearer review queue for your team.

RefundSentry Dashboard

Live Scoring

RET-1045

Wrong Size

Risk Score

12/100

Low Risk

RET-1046

Inconsistent behavior

Risk Score

89/100

High Risk

RET-1047

Not as described

Risk Score

24/100

Low Risk

Instant AI Decision

returns_export_final_v3.csv

Order ID	Customer ID	Reason	Prior Returns	Action (Manual)
#10045	cust_2841	Changed Mind	Needs lookup	Pending Review...
#10046	cust_9184	Wrong Size	Needs lookup	Pending Review...
#10047	cust_4421	Not as described	Needs lookup	Pending Review...
#10048	cust_1055	Changed Mind	Needs lookup	Pending Review...
#10049	cust_7308	Late delivery	Needs lookup	Pending Review...
#10050	cust_6612	Changed Mind	Needs lookup	Pending Review...

Hours of manual work

Simple Pricing

One plan. Everything included.

No tiers, no hidden fees. Get complete fraud protection for a flat monthly rate.

Pro

Complete fraud protection for up to 10,000 returns per month.

Popular

$19/month

Install on Shopify

$19/month flat rate

Up to 10,000 returns/month

Cancel anytime

Everything you need

AI-powered return fraud scoring
Automatic customer risk tagging
Up to 10,000 returns per month
Dashboard & analytics
Shopify Flow integration
Workflow automation
Slack & webhook notifications
Fraud ring detection
Product analytics
Email support

Need higher limits? Contact us for custom limits

Common Review Scenarios

Start with the return abuse patterns merchants feel first

RefundSentry is built to help teams review risky returns faster without replacing the returns workflow they already use.

Serial return patterns

Spot customers whose return activity keeps outrunning what they buy, before those losses get normalized as part of doing business.

High return-rate behavior
Bracketing and multi-size orders
Repeat changed-mind patterns

Faster review decisions

Give your team a faster way to review questionable returns with a risk score, signal context, and a clearer approve-or-review call.

0-100 return risk score
Behavior + order + reason signals
Explainable review context

Risk visibility inside Shopify

Tag risky customers automatically so support, ops, and fraud teams are not starting from zero every time someone returns again.

Automatic risk tags
Works with Shopify admin views
Supports downstream workflows

Install on Shopify See all use cases

FAQ

Frequently asked questions

Ready to Stop Return Fraud?

Protect your margins with return risk scoring that fits into the workflow you already use.

Install on Shopify

$19/monthSetup in minutes