RefundSentry Features
A focused set of tools to score returns, surface risky behavior, and help your team review fraud faster.
Interactive Product Tour
Explore the product without bringing back homepage demo sprawl
Click through the real surfaces behind scoring, coverage visibility, Shopify customer tags, and alert routing. These previews are static and source-grounded, not simulated merchant proof.
Intelligence
Real-time Fraud Scoring
Instantly score every return request with our proprietary machine learning engine to identify high-risk behavior.
Intelligence
Product & SKU Analytics
Identify sizing issues, quality problems, and high-return products before they impact your bottom line.
Intelligence
Historical Baselines
Understand customer return patterns by backfilling historical data to establish accurate baseline behavior.
Prevention
Automated Order Tagging
Automatically tag Shopify orders and customers based on their return risk score for easy filtering.
Prevention
Smart Policy Enforcement
Dynamically adjust return windows and fees based on the customer's historical risk profile.
Prevention
Chargeback Evidence Reports
Automatically compile scoring history, signal breakdown, and return activity into evidence packages when customers file disputes.
Platform
Level 1 Data Privacy
We process signals without storing raw PII, keeping your customer data secure and compliant.
Prevention
Custom Workflow Rules
Build your own return routing logic using a visual builder—no code required.
Prevention
Fast-track VIP Returns
Automatically approve returns for your best customers while requiring manual review for risky ones.
Intelligence
Velocity & Spike Detection
Detect same-day cycling, return spikes, and bulk return patterns. Get alerted when abuse velocity exceeds thresholds.
Intelligence
Email Reputation Analysis
Flag disposable email addresses and suspicious patterns like randomized strings or temporary domains.
Intelligence
Intelligence Reports
Receive automated weekly and monthly fraud summaries with trend analysis and actionable insights delivered to your inbox.
Platform
Comprehensive Audit Trail
Track every return decision, manual override, and policy change with detailed system logs.
Intelligence
Geographic Anomaly Detection
Detect billing/shipping mismatches and country changes that signal potential fraud or reshipping schemes.
Intelligence
Reason Clustering & Insights
AI groups free-text return reasons into actionable clusters — sizing issues, quality defects, coordinated fraud — so you fix root causes, not symptoms.
Intelligence
Reason Analytics Dashboard
Visualize return reason trends, distribution charts, and product-level analytics to identify root causes.
Intelligence
Order Enrichment
Enrich orders with customer history, prior return rates, and blocklist status to give your team full context at fulfillment time.
Platform
Shopify Flow Integration
Native Shopify Flow triggers let you build custom automations based on return risk scores and signals.
Intelligence
Score Explainability
See exactly why each return was flagged with a detailed breakdown of signals, points, and confidence levels.
Intelligence
Pre-Ship Order Scoring
Score every order at creation with 10 signals — bracketing, risky first orders, high-abuse SKUs, velocity — before you ship.
Prevention
Fulfillment Hold
Automatically pause fulfillment on high-risk orders so your team can review before shipping. One-click release with full audit trail.
Prevention
Customer Blocklist
Permanently flag known abusers so every future return is auto-scored as high risk. One-click block from any return detail view.
Platform
Shopify Admin Risk Card
See risk scores, triggered signals, customer history, and recommended actions directly on the Shopify order page — no tab switching.
Intelligence
Chargeback Prediction
Predict which orders are likely to result in chargebacks before they ship. Covers the full fraud lifecycle from order to dispute.
Intelligence
Chargeback Analytics
See total exposure, repeat offenders, and double-dip fraud (return + chargeback on the same order) in a dedicated dashboard tab.
Intelligence
50+ Fraud Signals
From weekend wardrobing to exchange churning, 50+ behavioral, velocity, and contextual signals — with graduated severity scoring — catch fraud patterns that rules miss.
Intelligence
Refund Method Tracking
Track how refunds are issued — cash, store credit, or exchange — and measure how fraud detection shifts refunds toward revenue-preserving methods.
Intelligence
Advanced Analytics & Trends
Custom date ranges, period-over-period comparisons, product return trends, and goal tracking turn raw data into actionable insights.
Intelligence
Cross-Dimensional Analytics
Combine return reasons, products, customers, and time into a single view. Find patterns that single-axis reports miss — like sizing issues concentrated in specific customer segments.
Intelligence
Signal Effectiveness Dashboard
See which of your 50+ fraud signals actually predict abuse. Leaderboard ranking, co-occurrence heatmaps, dormant signal alerts, and tuning recommendations — analytics for your analytics.
Intelligence
Self-Tuning Scoring
Confirm outcomes on flagged returns and the system measures which signals actually predict fraud. Statistical tuning works from day one; AI-powered optimization activates as your data grows.
Intelligence
Customer Intelligence
A dedicated customer profile page with return history, risk timeline, reason patterns, risk overrides, and internal notes — everything your team needs to make fast decisions.
Prevention
Bulk Actions
Select multiple returns and apply actions in batch — add notes, trigger workflows, export CSV, or re-score. Built for teams processing high volumes.
Platform
Smart Notifications
Configurable alerts for high-risk returns, threshold breaches, and unusual velocity spikes. Get notified when it matters, not on every return.
Intelligence
Score Transparency
Full signal-by-signal breakdown on every return — see exactly which signals fired, how many points each contributed, and why the score landed where it did.
Platform
Fulfillment & Delivery Tracking
Ingest fulfillment webhooks to track delivery dates, carrier data, and shipping timelines. Powers accurate 'time since delivery' signals for return scoring.
Compare Your Options
See where RefundSentry fits compared with replacing your returns stack or relying on manual review.
| Feature | RefundSentry | Returns Platform | Fraud Platform | Manual Review |
|---|---|---|---|---|
| Return-risk scoring | Varies | |||
| Pre-ship order scoring | Varies | |||
| Auto fulfillment hold | Ad hoc | |||
| Self-tuning scoring (feedback loop) | ||||
| Customer intelligence page | Varies | Spreadsheet | ||
| Bulk actions & CSV export | Varies | |||
| Customer blocklist | Varies | Spreadsheet | ||
| Inline Shopify Admin card | ||||
| Chargeback prediction | ||||
| Smart notifications | Varies | Varies | ||
| AI reason clustering | ||||
| Cross-dimensional analytics | ||||
| Signal effectiveness tracking | ||||
| Variant-level sizing insights | Spreadsheet | |||
| Works as an add-on | ||||
| Launch pricing fit | $29/mo | Higher monthly platform cost | Custom quote | Team time |
| Customer tagging in Shopify | Varies | |||
| Low-PII data approach | Varies | Varies | ||
| Best fit | Shopify stores adding fraud prevention | Stores replacing returns workflows | Broader fraud programs | Reactive review only |